As per our Terms of Service [ToS], all purchases of virtual currency and in-game items are final and are not refundable, transferable, or exchangeable.
You can find more information under sections 14 and 15 of our ToS. You may view our ToS by clicking the Kabam button below:
However, we understand that every individual case is different, and as such, your situation will be carefully considered by our support team. Having the purchased currency available in your account inventory is not a guarantee of a refund, but it will be required for consideration.
Please contact Kabam Support with the following information: