It can be more difficult to identify mobile game purchases on your credit card or debit card statement compared to purchases at a physical store. This is because the statement may show the charge as coming from the payment processor, instead of the game.
This can make it difficult to understand why the charged amount might differ from the purchase amount in the game.
We included some articles below that may help you identify the reason behind an unexpected charge:
- Credit Card Holds and Unexpected Charges
- Sales Tax in Games
- Prices in Different Countries
- iTunes Incorrect Charges
- Accidental Currency Purchase
If none of these articles address the issue you are facing, please submit a ticket with the proof of purchase from the payment processor you used.
You can get more information on how to find the proof of purchase by reviewing our Finding Your Proof of Purchase article.