Due to the overwhelming popularity of our current Sales events in the game and on the Summoner's Market, we are currently receiving an unexpected increase in support tickets, and we are working to address each report as quickly as possible.
It may take longer than usual for us to respond to your request. We will still respond to each ticket. If your request relates to an accidental purchase involving either Units or real-world currency, please make sure you that do not use the purchased items while waiting for our response.