If your game crashed while opening a Crystal, log back into the game and check your inventory, Champions, and stash. Your Champions and items should be there as all in-game actions are recorded on our servers, ensuring your progress is secure.
If you are unable to locate your items or are unsure about what you received, contact Kabam Support.
Include the following information with your ticket:
- What is the name of the Crystal you opened?
- Approximately when did you open your Crystal? (Date and time)