When attempting to tap the green GET NOW button to make a purchase in the Unit Store, you receive the following message: “TRANSACTION INCOMPLETE. Cannot connect to iTunes Store.”
The likely cause is that the connection between your device and iTunes may be unstable.
To resolve this issue, complete the following troubleshooting:
- Try making the purchase again at a later time.
- Make sure you are logged into your iTunes account by logging out and back in again.
- Ensure you are connected to the Internet and your signal strength is good.
- Contact Apple Support for further assistance.