If you believe that someone has gained access to your account, complete the following steps to secure it:
- Reset your password.
- Contact Kabam Support, who will help you unlink all other accounts and devices connected to your account, and change your Kabam ID email address.
You can also change your Kabam ID email address using the Kabam ID Account Management tool.
You will need to verify your account ownership to get help securing your account. Be prepared to answer the following questions:
- What was the original player name of your account? Write this name exactly as it appeared in the game.
- What are your first two real-money purchases? Include the dates (yyyy-mm-dd) and the amounts of real money that you spent on iTunes or Google.
- Did you ever attach a Kabam ID to your account, and what was the original email address that was linked to your account? Write the exact email address you attached to your account as a Kabam ID.
- What country, province, state, or city were you in when you created your account?
- What is the creation date of your account? Estimate the date (yyyy-mm-dd) of when you created your account in the game.