If you have accidentally ranked up a Champion, Kabam Support can assist you once every 90 days in reversing these as long as the following conditions are met:
- We can verify that the rank-up occurred.
- The ranked-up Champion is level 10 or lower.
- Reversing the rank up will not cause you to lose the requirements for your current progression level (ie Cavalier, Thronebreaker, Paragon, or Valiant)
If you meet the conditions above, please contact Kabam Support with the following information:
- Champion name and rarity
- Approximate time and date of the rank-up
- Did you use a Rank Up Gem or Catalysts?
We will investigate what can be done and do our best to assist you within our policies and capabilities.