Ranking up a Champion will sometimes immediately lower, rather than raise, its Hero Rating and other attributes. This is an intended game mechanic as further level increases within the new rank will allow the Champion to quickly surpass its previous Hero Rating.
Hero Rating alone does not always indicate the power of a Champion. Tier, rank, and level together determine a Champion's effectiveness during gameplay.
If you experience a drop in your Hero Rating, and it is not due to a recent rank-up, please contact Kabam Support with the following information:
- Champion name and rarity
- Previous Hero Rating
- Current Hero Rating
We will investigate what can be done and do our best to assist you within our policies and capabilities.