If you are missing quest items, there are a few explanations for why this may have happened:
Items are in your stash: If your inventory is full, items will be delivered to your overflow inventory (stash). There can sometimes be a delay before an item is delivered to your stash. Wait a few minutes and close and restart the game to see if this resolves your issue.
The quest was not completed: Most quest rewards require that you complete the quest before the rewards are provided. Chests that you acquire along a quest path, for example, remain in your quest storage until the quest is completed. Completion rewards require that one path of the quest be completed, while exploration rewards will require that you explore 100% of the quest map.
If you have completed the necessary requirements, but have not received your quest rewards, contact Kabam Support with the following information:
- The name(s) of the missing items
- The approximate time/date when this occurred
We will investigate what can be done and do our best to assist you within our policies and capabilities.