You can open crystals in bulk or one by one by activating the space bridge. This will spin the crystal and provide a reward.
The System Landed on a Different Item Than the One I Got
The drop rates for our crystals are set in our back-end administration platform for the game. You can learn more about this system in our drop rates article.
When you activate the space bridge, the animation you see is displaying information from our servers where the result of your crystal has already been calculated. This means that the item will be logged in our servers first, and then the information will be synchronized with your device to show you what you received in your crystal. This entire process only takes a few seconds.
Due to latency or connection issues, however, the information may not be delivered instantly to your device, and so your spin may be slower on your end, landing near a result that is incorrect. When the device information synchronizes with the server again, the data updates and your spin lands on the correct reward.
Opening Crystals in Bulk
You can also use the OPEN CRYSTAL button on the bottom-right of the screen to open several crystals at once. This feature will automatically open up to 10 of the same crystal at once and consolidate the rewards all on one screen. This feature does not affect the drop rate, and the rewards will be yielded appropriately as if each crystal was individually spun.
