It is frustrating when you experience performance or connectivity problems while playing any game on your mobile device. Your time is precious, and your game time is even more so!
At Kabam, we want you to have a seamless, stress-free, and immersive experience with all of our games. At times a game might freeze, or stop responding unexpectedly, and we are dedicated to identifying the root causes of these issues. Below are some connectivity or crashing issues that may occur and how to help prevent them.
Game Experiencing Lag
Lag, sometimes referred to as latency, high ping, low frames per second (FPS), or stuttering, is when your game appears to slow down or take a longer than expected time to complete an action. This can be seen in the game as a delay in traveling from one node to another, a crystal taking a few extra seconds to show you its contents, or general input lag.
Input lag is the time between when you tap the screen to when the action takes place. A large amount of input lag can mean the difference between a well-timed block or an uppercut from your foe.
Combat and timing in the game can be very important, particularly in time-sensitive fights or difficult content. If you are experiencing an unusual amount of lag, you may want to check out the troubleshooting articles linked below. Regular maintenance on your device and game app can help reduce lag and keep you rising up those leaderboards!
Game Constantly Crashing
Crashing is always terribly inconvenient, especially with your time and resources at stake. As such, this is something we have always paid special attention to. We continue to work with device manufacturers in an effort to prevent this as much as possible.
However, constant crashing, freezing, and restarting are usually signs of a software or app problem. This does not necessarily mean that your device is broken, but it probably needs some cleanup. Here are some tips:
- Make sure that you have enough memory to run the game: restart your device occasionally to free up its virtual memory.
- Check to see that your device and game app are up to date: performing regular maintenance, such as updating your operating system and the game app, can prevent most connectivity issues.
- Our Device Compatibility article will let you know if your device or operating system is compatible with Kabam games.
For tips on making sure your device is operating at its best, visit the articles below in our Knowledge Base:
How can I get additional help?
If you wish to contact our support team for further assistance, to report ongoing connectivity issues, or with troubleshooting steps that have worked for you, please click on the button at the bottom of this article.