Missing Items from a Crystal Opening
If you recently opened a crystal and are still waiting for the rewards, please first check your stash in the GUARDIANS menu. If you are still unable to find these rewards, please try refreshing your app. There might be a delay of up to 10 minutes before the game updates and the items correctly appear in your inventory.
Incorrect Item Amounts When Opening Multiple Crystals
When opening multiple crystals, similar rewards may be stacked together and displayed as a total, combined amount.
Missing Items After a Game Crash
If your game just crashed while you were opening a crystal, the items from that crystal will still be provided. Check your materials and stash in the GUARDIANS menu for any new items. Duplicated Guardians will be converted into Guardian shards. When enough Guardian shards are collected, that Guardian’s rarity rating will increase. Guardians with five rarity stars will be converted into Stardust when duplicated. Your current amount of Stardust can be found under the ITEMS tab in the MATERIALS section of your inventory.