Missing Items from a Crystal Opening
If you recently opened a crystal and are still waiting for the rewards, please first check your stash in the GUARDIANS menu. If you are still unable to find these rewards, please try refreshing your app. There might be a delay of up to 10 minutes before the game updates and the items correctly appear in your inventory.
Incorrect Item Amounts When Opening Multiple Crystals
When opening multiple crystals, similar items like talents or Guardian shards will be stacked together and be displayed as a total combined amount.
Missing Items After a Game Crash
If your game just crashed while you were opening a crystal, the items from that crystal will still be provided. Check your materials and stash in the GUARDIANS menu for any new items. Guardians that have received new talents will display a red exclamation point in their Guardian card.