Missing Items from a Crystal Opening
If you recently opened a crystal and are still waiting for the rewards, please first check your stash in the GUARDIANS menu. If you are still unable to find these rewards, please try refreshing your app by closing the application and relaunching it. If you are still missing a reward, you can contact Kabam Support to get assistance.
Incorrect Item Amounts When Opening Multiple Crystals
When opening multiple crystals, similar rewards may be stacked together and displayed as a total, combined amount.
Missing Items After a Game Crash
If your game just crashed while you were opening a crystal, you will still receive the items from that crystal. Check your materials and stash in the GUARDIANS menu for any new items. Duplicated Guardians will be converted into Guardian shards and stardust of the same role type. You will gain a signet for claiming 4- and 5-star duplicate Guardians but not if your obtained Guardian provides Guardian shards that cause the star rating to increase. Your stardust can be found under the ITEMS option in the MATERIALS section of your inventory.