Missing Items from a Crystal Opening
If you recently opened a crystal and are still waiting for its rewards, please first check your stash in the CLAIM section of the ARMORY screen. If you are still unable to find these rewards, try refreshing the application by closing and relaunching it. If you are still missing a reward, you can contact Kabam Support to get assistance.
Incorrect Item Amounts When Opening Multiple Crystals
When opening multiple crystals, similar rewards may be stacked together and displayed as a total, combined amount.
Missing Items After a Game Crash
If your game just crashed while you were opening a crystal, you will still receive the items from that crystal. Check your materials and stash in the ARMORY screen for any new items. Duplicated Guardians will be converted into Guardian shards and stardust of the same role type. You will gain a signet for claiming 4- and 5-star duplicate Guardians but not if your obtained Guardian provides Guardian shards that cause the star rating to increase. Your stardust can be found in the ITEMS option of the MATERIALS section of your inventory.