What is the Background Downloading System?
This system basically reduces the size of the initial download of our game application to 100 MB so that new users are no longer forced to have a Wi-Fi connection available in order to download the game. The game will then download additional assets in the background as you play.
Why is this feature available?
This feature improves the way in which we deliver content and optimizes the way in which our users download the game.
Does this mean I get the whole game in just 100 MB?
No, this is just an initial download of a playable version of the game with limited features. The full download should be around 800 MB. It starts at under 100 MB and downloads the remainder of the app at the beginning of your next gaming session. This means that you will need to make sure that you have enough storage room on the device for the full game.
Can I just download the 100 MB?
While the initial download will allow you to access the game, this version only contains the base assets and will need to continue downloading the rest of the game in the background. This means that, without access to a Wi-Fi connection, you will continue to download the rest of the 800 MB using your mobile internet connection.
Having Issues with the Download?
iOS and Android
String Display Issue
While this is a rare occurrence, due to restricted Wi-Fi access, background downloading the game data may not download all of the necessary assets required to play the game. If this happens, you will see missing icons and assets, which will ultimately lead you to not be able to play the game.
This error is usually tied to a restrictive network, like a corporate network where not all ports are open, which limits access to the game. The image below shows an example of an error you may receive should this occur. However, due to the restrictions of your network, this window may not pop up:
Closing and relaunching the application again, using a less restrictive network, should solve this issue.
Players who start downloading resources in the background and switch networks (your device may do this automatically when it recognizes the network) will freeze the download if the new network is restrictive (e.g. a corporate network).
Uninstalling and installing the application again, using a less restrictive network, should solve this issue.
Android users, some phones have an “optimized maintenance feature" that goes through apps and deletes data for you. While this feature may be very helpful in removing unnecessary files for other applications, we have found that, along with other "cleaning" applications (e.g. CCleaner), it may also be preventing our games from fully updating and can cause users to continually download the game.
To resolve this matter, you will either need to disable this feature/application or selectively exclude the game from this feature, depending on what your specific model of phone allows you to do.
While the instructions on how to do this vary from device to device, you should be able to find an option to disable or exclude "Device Maintenance" or "Optimized Maintenance" in your device settings menu.