Basic Android Troubleshooting

Note: Please contact your device manufacturer to address technical issues related to your phone or tablet. For network issues, please contact your mobile carrier.

You can find general troubleshooting steps in the official Google Support Site, by tapping on the following button and opening the Get help with Android bar:

Some of these steps include:

• Fix internet connection problems on Android devices
• Fix Android issues
• Back up or restore data on your Android device

We highly recommend that you take a look at the article: Fix an installed Android app that is not working.

Additionally, to improve the performance of the game on your device, please make sure that:

1. Your device is supported by the game. Check out our Device Compatibility article for more information.
2. You have the latest version of the game.
3. All other applications are closed while running the game.

If none of these suggestions work, you can find the steps to re-install the game in this article.

Important: Make sure your game is registered or linked to a Kabam ID before you reinstall. If you follow the troubleshooting steps without doing this, you may lose your game progress.

Update the Game

Update Android Apps Automatically:

1. Open the Google Play app .
2. Tap the menu icon and then the Settings option.
3. Tap the Auto-update apps button.
4. Select an option:

• Auto-update apps Over any network to update apps using either Wi-Fi or mobile data.
• Auto-update apps Over Wi-Fi only to update apps only when connected to Wi-Fi.

5. Tab the Done button.

Note: If an account on your device has a sign-in error, apps may not update automatically.

Update Individual Android Apps Automatically:

1. Open the Google Play app .
2. Tap the menu icon and then the My apps & games option.
3. Select the app you want to update.
4. Tap the more icon.
5. Check the box next to Enable auto update.

The app will update automatically when updates are available. To turn off automatic updates, uncheck the box.

Update Android Apps Manually

1. Open the Google Play app .
2. Tap the menu icon and then the My apps & games option.
3. Apps with an update available are labeled with an UPDATE button.
4. Tap the UPDATE ALL button to update all apps. For individual apps, find the specific app you want to update and tap the UPDATE button.

Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.

In some cases, you may need to restart your device to update an app.

Close Background Applications

Once you launch an application, it will continue to run in the background, even after you have left it and moved on to other tasks.

After enough applications are opened in a session, you may notice that your device has slowed down. While you will not run out of memory or battery since Android manages open applications automatically, the performance of your device may suffer.

Here Is How to Close Background Apps in Android:

1. Launch the recent applications menu.

Note: How you get to this menu will vary a bit from device to device. For example, on the LG G5, you tap the square button to get to your recent apps.

2. Find the application(s) you want to close on the list by scrolling up from the bottom, or left or right.
3. Tap and hold on the application and swipe it to the right or up. This should end the process from running and free up some RAM. If you want to close everything, tap the CLOSE ALL button if available.

Other Android devices will allow you to do this in their settings under applications, storage, or battery. Check with your manufacturer to see the best way to close all background apps.

Reinstall Your Application

Your application may be corrupted or missing data. To fix this, delete the app and reinstall it. You can find the official steps to do this by going to the support website of your device manufacturer.

Delete the Game

1. Open your device's settings app .
2. Tap the APPLICATIONSor Apps & notifications, depending on which option is available to you based on your device.

3. Tap on the game. If you do not see it, first tap the See all apps or App info option.
4. Tap the Uninstall button.

Note: Some devices like the Samsung Galaxy will allow you to uninstall the application directly in your app menu.

Reinstall the Game:

1. On your Android phone or tablet, open the Google Play app .
2. Tap the menu icon, then the My apps & games option, and then the LIBRARY button.
3. Tap the app you want to install or turn on.
4. Tap the INSTALL or ENABLE button, depending on which option is available to you.

Note: You might need a strong connection to install the game.

Important: If you cannot find an app or are asked to buy it again, make sure you are using the same Google account you bought it with.