In this article, we will show you how to seamlessly sync your game progress between phones and tablets by registering your account with Kabam.
Once you have made sure that your device is supported by our games, you can move forward to the next step: Account Registration. If your account is already registered correctly using a Kabam ID, all you need to do is log back into your account on your new device.
Important: Moving your game progress without a Kabam ID between two devices that do not share the same platform is not possible. This means that you will not be able to load an account linked to your Game Center (Apple) on an Android phone that uses Google Play, and vice versa, without linking the account to a Kabam ID. You can, however, load an account linked to your Game Center or Google Play on another device that shares the same iOS or Android platform by logging into the account linked to your original game.
Account Linked to the Wrong Apple or Google Play Account
If your account is linked to the wrong Game Center or Google Play ID, or you wish to remove the Apple or Google account associated with your game, Kabam Support will be able to assist you.
Find more info in our Unlink your Google Play or Game Center ID article.
Account Linked to the Correct Apple or Google Play Account
If your account was linked to the correct Game Center or Google Play ID and you wish to transfer the account from one platform to the other, follow these steps to register your account with Kabam:
1) Account Registration
If you have already registered your account, please continue to step 2.
We recommend that you link your account to a Kabam ID as soon as possible. Once you have registered your account on your main device, you will be able to sign in from different devices.
You can do this in your SETTINGS menu by tapping on the LOGIN OPTIONS button. You can also directly tap on the CREATE KABAM ID button next to the SUPPORT button.
After tapping on the LOGIN OPTIONS button, tapping the orange SIGN IN WITH KABAM button will give you the option to sign in with your credentials or to tap the Create An Account button.
2) Account Login
It is time to load your old account on your new device!
- Go to your second device and install the game.
- Once fully downloaded, launch the game.
You may be asked to log in to your Game Center or Google Play account.
Note: While the game is loading, it will give you the chance to log in with your Kabam ID. Make sure that you do not tap too quickly, or you will miss the login screen.
Once the game has loaded, should your Game Center or Google Play recognize the account, you will be given the chance to continue the game linked to that Apple or Google account. If you would like to do so, select the Continue Game button. Otherwise, the game will load you into a new guest account.
Note: If you load a new game, you will need to complete the basic tutorial before you can use your Kabam ID to load your old account. This could happen if you:
- Tap on the loading screen before you log back in with your Kabam ID.
- Had not correctly saved your game to a Game Center or Google Play account.
- Move a game account from an iOS device to an Android device, and vice versa, since Game Center and Google Play do not share account information.
