Keeping a game well balanced and running optimally requires a lot of upkeep and maintenance. This includes, but is not limited to, the maintenance of our data centers and network infrastructure globally, as well as the planned release of content.
When Does Maintenance Take Place?
Once our regular maintenance is scheduled, players are notified through in-game messages or on the forums. This system allows players to know weeks in advance about maintenance downtimes, and it both adds predictability and helps us reduce negative player impact.
During maintenance, players will receive a maintenance message when loading up the game.
What Happens to My Items During Maintenance?
Please take into consideration that the game will not be paused. Any active items with a timer will continue to run during the maintenance.
Important: Make sure that you do not activate boosts or items before the scheduled maintenance, as we will not be able to return them.
While we try to plan ahead and schedule every maintenance, we might need to perform non-scheduled emergency maintenance due to unforeseen circumstances. These are issues that we could not have anticipated or predicted, and we work to resolve these issues as quickly as possible. We avoid performing emergency maintenance unless absolutely necessary in situations where the quality of your gameplay might be at risk.