From the moment you make a purchase or tap on the online button to complete the transaction, you are authorizing your bank to release these funds to the merchant. It may take a little while for the merchant or company to collect these funds, in which case the funds will continue to be on hold until collected.
These pending credit or debit card authorization holds appear on your online statement, but they do not actually result in a charge until the transaction has been finalized.
If a charge is not authorized, it usually means that there is a problem with the bank account or that you are at, near, or over your credit limit.
How long does it take for an authorization to expire?
Kabam Support is unable to give specific timelines for when a pending transaction will expire. If your transaction does not go through and cannot be completed, these funds on hold will be released back to your available funds. Since each financial institution has specific policies regarding the time required to release these funds, you might need to contact your card-issuing company to confirm the authorization holds or to check on the authorization status.
If the purchase remains on hold after the payment processor cancels it, you should contact both the payment processor and the financial institution for the card with the payment on hold to investigate further.
- You can contact Apple Support for any issues with purchases on iOS.
- You can contact Google Play Support for any issues with purchases on Android.
- You can contact Xsolla Support for any issues with purchases in the Summoner’s Marketplace.
Ultimately, once the purchase is done being processed, Kabam has limited insight into the process of charges being processed to either a completed or canceled state. As such, the payment processor and your financial institution will have better timelines for when these holds will clear.
What does it mean when a payment is authorized?
Successful purchases may also show authorization holds in addition to the purchase. Should this occur, you will only be charged once, and the hold will disappear.
Occasionally, Apple will hold a charge several days after a purchase to bundle several purchases together. You can read about this further in the iTunes Incorrect Charges article.