Missing Items from a Crystal Opening
If you recently opened a crystal and are still waiting for the rewards, please try refreshing your app. There might be a delay of up to 10 minutes before the game updates and the items appear correctly in your inventory.
Incorrect Item Amounts When Opening Multiple Crystals
When opening multiple crystals, similar rewards like Battle Chips, Gold, ISO-8, potions, and others will get stacked together and be displayed as a total combined amount.
Missing Items After a Game Crash
If your game crashed while you were opening a crystal, the items from that crystal will still be provided. Check your inventory, Champions, and stash sections for any new Champions and items. If everything else fails, our support team will work with you to investigate the issue. Please make sure that you provide as much of the following information as possible when you submit a case:
- Date and time of issue
- Number and type of rewards missing
- Where the crystal came from (i.e. event name, quest name, and/or store)