I Did Not Finish the Quest
ISO-8, crystals, and chests will be stored in your quest storage until you finish the quest and defeat the quest boss. Revives and potions will be automatically added to your inventory. If you quit the quest, you will lose all the items in your quest storage.
I Finished The Quest and Received No Items
There are a couple of scenarios why this may have happened listed below:
Items are in your stash: If your inventory is full, items will be delivered to your overflow inventory, or stash. Items may experience a delay when being delivered to your stash, not appearing immediately. You will need to sell or use the items currently in your inventory to make room. Then you may claim the item(s) from your stash.
Items were not guaranteed: Some quests have a chance to drop specific items. For example, the daily class catalyst event quests have a chance to drop specific class catalysts. However, this drop is not guaranteed.
I Got the Wrong Item in a Chest
Higher-level chests you pick up on specific quest paths have a chance to grant better rewards, but also contain a chance at normal- and lower-level items. The higher-level items are not guaranteed.
Remember that your quest storage contains all the ISO-8, crystals, and chests that you have picked up on that map, not just the chests. Once you have defeated the quest boss you will get a pop up with the path rewards. The pop up will also display the storage items you have accumulated along with any completion and exploration rewards, if applicable.
These rewards will vary from path to path, and running the same path twice does not mean that you will get the same rewards twice.
I Am Missing Completion/Exploration Rewards
Before you contact our support team, make sure that you have explored 100% of the quest map and that both completion rewards and exploration rewards have been marked as completed. If your exploration rewards are still pending, you might be missing a path in your quest map.
Remember that quest completion and exploration rewards are only granted once.