If you are unable to log in and you have received a message stating that your account has been temporarily suspended or permanently closed, you may be in violation of the Terms of Service of Kabam, iTunes, and/or Google Play. The message should state the amount of time of the suspension.
Why Was My Account Temporarily Suspended or Permanently Closed?
Kabam temporarily suspends or permanently closes accounts for violations of our Terms of Service.
Common violations include, but are not limited to, being abusive to other players, using inappropriate language, reversals of purchases, or using a third-party script or program while playing the game. The reason for your temporary suspension or permanently closed account will be communicated to you through a message that appears on the screen when attempting to open the game.
You can review all applicable Terms of Service here: