If you attempt to log in to our forum or Discord servers and get a message indicating that you are banned or suspended, your account was actioned due to one or more violations of the rules or Kabam’s Terms of Service. The forum rules can be found here, and the Discord rules are here. If you have concerns that a ban was placed in error, you can contact Kabam Support for assistance.
Contact Support
If you have any remaining concerns or need additional help, please click here to contact Kabam Support. Please use the email address linked to your account as a Kabam ID to create your support ticket. Otherwise, you will need to answer the following questions to verify your account:
- What was the original player name of your account? Write this name exactly as it appeared in the game.
- What are your first two real-money purchases? Include the dates (yyyy-mm-dd) and the amounts of real money that you spent on iTunes or Google.
- Did you ever attach a Kabam ID to your account, and what was the original email address that was linked to your account? Write the exact email address you attached to your account as a Kabam ID.
- What country, province, state, or city were you in when you created your account?
- What is the creation date of your account? Estimate the date (yyyy-mm-dd) of when you created your account in the game.