Important: If you have purchased an in-game item by accident and you would like to get a refund, make sure that you DO NOT use the item. We will not be able to help you if the item has been used or modified in any way.
I Did Not Use the Item
Having the item available in your Inventory does not guarantee a refund. However, we know that every individual case is different and your situation will be carefully considered by Kabam Support. You will need to contact Kabam Support with the following information:
- The name of the item in question
- The type and amount of in-game currency spent
- The date and time of the purchase
- What was the original in-game player name of your account? Write this name exactly as it appeared in the game.
- What are your first two real-money purchases? Include the dates (yyyy-mm-dd) and the amount of real money you spent on iTunes or Google.
- Did you ever attach a Kabam ID to your account, and what was the original email address that was linked to your account? Write the exact email address you attached to your account as a Kabam ID.
- What country, province, state, or city were you in when you created your account?
- What is the creation date of your account? Estimate the date (yyyy-mm-dd) of when you created your account in the game.
If you are having trouble remembering when you created the account, you may want to review your email history to find the earliest message that you received from Kabam. If you have a Google Play account, we recommend that you check the dates of your earliest achievements as this may also help you to determine when you created the account.