We understand that accidental purchases can happen for a variety of reasons. While our Terms of Service (ToS) states that all purchases of virtual currency and in-game items are final and are not refundable, transferable, or exchangeable, we understand that every case is different. Kabam Support will carefully consider your situation. Having the purchased rewards available and unused in your account inventory does not guarantee a refund, but it will be required for consideration.
Please contact Kabam Support from the email associated with your Kabam account, along with the following information:
- A screenshot of your proof of purchase (if iOS), your Transaction ID (if Google), or your Transaction number (if Xsolla).
- The date and time of the purchase.
- The name of the item or package that was purchased