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I Accidentally Sold or Used an In-Game Item or Resource

  • Updated

Accidentally selling or using an item or resource will require that you contact Kabam Support should you wish to have the item restored. We are always happy to assist Summoners, but in specific cases, our support team faces technical limitations with the tools they have available to them.

Here are our policies regarding accidental use:

Accidental Champion Upgrades

We carefully consider every request based on our policies, our tools, and the specific circumstances of each case. We reserve the right to approve or deny a reversal of any upgrade transactions that impact a Champion’s rank or level, as well as transactions that involve the use of ISO-8, catalysts, rank-up gems, etc.

Accidental Item Sale

We CAN restore any item (this does not include Champions) accidentally sold within seven days of contacting our support team, so long as we can verify the transaction. This means that you will need to give us the date and time of the transaction. Additionally, make sure that the resources gained from it remain untouched in your account.

Accidental Item Use

We CAN reverse the use of the following items, but only under the given circumstances:

ITEM

CONDITIONS

Icon of an awakening gem

Awakening gems:

  • We will need to be able to confirm the use of the item and the Champion it was used on.
  • The Champion's signature ability level needs to be one.
  • There is a three-day limit for the reversal of the accidental use of an awakening gem.

Icon of a crystal shard

Crystal shards:

  • We will need to be able to confirm the use of the relevant shards.
  • The resulting crystal must be present on the account. If the crystal has been used, we will not return the shards.

Icon of a signature stone

Signature stones:

  • We will need to be able to confirm the use of the item and the Champion it was used on.
  • The item was used no more than three days prior to contacting our support team.
  • We have placed a maximum limit of 25 levels for any reversal.

Accidental Use of In-Game Currency

We WILL reverse the purchase of in-game items using any of the relevant currencies, provided that the purchase was made within seven days of contact. Currencies include:

  • Units
  • Glory
  • Loyalty
  • Battle Chips

However, they will need to meet the following conditions:

  • We will need to be able to confirm the transaction.
  • The item(s) purchased is present on the account.
  • They were not used to gain access to an event or arena.

NOTE: Tiered Unit offers can only be reimbursed if all offer items remain on the account. We CANNOT reverse the purchase of a tiered offer if items from a subsequent tier have been purchased and used.

Example: If tier one was purchased, then tier two was purchased and the items of tier two were consumed, none of the tiers will be refunded.

Other Issues

No two issues are the same. As we have stated above, we will consider every request based on our policies, our tools, and the specific circumstances of each case.

If you encounter an issue that was not covered by this article, please contact our support team with all the relevant information, and they will investigate the case appropriately. While this does not guarantee that they will be able to reverse the transaction or restore the items, we will do our best to meet your needs within our policies and what our tools allow us to do.

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