Important: The blackout period will not be waived prematurely. Our support team will not be able to adjust this time in any way. Once the appropriate time frame is over, all rewards can be claimed in future events.
Alliance Blackout Period
There is a prize blackout period associated with alliance events and the delivery of the rewards. During this blackout period, alliance members will not receive rank rewards in order to prevent the exploitation of alliance hopping. This blackout impacts every player joining a new alliance, regardless of any pre-existing membership.
Note: Players that are kicked from their alliances by an officer will be impacted by the blackout period in the same manner as a player who leaves on their own accord.
During this period, new members will be unable to collect rank or peak milestone rewards. Normal milestone rewards are not impacted by the blackout.
Events Affected by the Blackout Period:
|EVENT||LENGTH OF BLACKOUT|
|Alliance Quest||5 days|
|Alliance Quest Completion||3 days|
|Avenger Use||12 hours|
|X-Men Use||12 hours|
|Villain Use||12 hours|
|3-Day Item Use||12 hours|
|3-Day Arena Wins||12 hours|
|3-Day Quest Completion||12 hours|
|1-Day Arena Perfect Series||12 hours|
|1-Day Quest Completion||Minimum 2 hours|
|1-Day Item Use||Minimum 2 hours|
|1-Day Class Specialist||Minimum 2 hours|
|Summoner Advancement||1 day|
All blackout periods start at the time of joining the alliance. However, if you join the alliance while an event is in progress, you will still be eligible for rewards so long as the blackout period's duration is shorter than the remaining time in the event.
Types of Event Rewards
There are up to three types of rewards that can be earned from an alliance event: milestone rewards, peak milestone rewards, and rank rewards.
Milestone rewards track the alliance’s progress in an event and can be claimed as soon as the required point total is reached. While most events feature milestone rewards that are based on minimum contributions from the alliance as a whole, there are some events that also feature minimum contributions for individual summoners as well. Additionally, any milestone reward(s) achieved prior to a member joining the alliance will be unavailable for that member to claim.
Peak milestone rewards are similar to regular milestone rewards in that they track the alliance’s progress in an event. However, they are paid out after the event ends.
Rank rewards are determined by the alliance’s overall performance and placement in an event. Once the final ranks have been determined, all eligible alliance members* will receive an in-game message in their inbox. This message will indicate the alliance’s overall rank in the event and contain the associated rank rewards.
*General eligibility for rank rewards:
- The alliance member participated in the event.
- The alliance member is not in a blackout period.
- The account was not suspended or disbanded at the time of payout.
- The alliance member remained in the alliance through the payout period.
Missing Event Rewards
If you were not affected by the blackout period, but you are still missing rewards, please contact our support team with as much of the following information as possible:
- Event in question
- Alliance name
- Rank you achieved
- Rewards that you are missing
How Do Alliance Events Work?
Alliance events are special events for you and your alliance. Contributing to the end goals of the event makes you eligible for rewards.
Work together with your alliance and complete the required tasks to accumulate points. Reach new milestones, earn rewards, and improve your chances to get special alliance rewards together.
Alliance events are located by tapping the event icon on the bottom-right corner of the home page:
The progress bars will fill as you fulfill the event’s requirements.
When you tap on an event, it will provide you with further details. The HOW TO GET POINTS section of this pop up details the exact actions you need to take in order to receive points towards the event. Check rules, rewards, and other active events, and help your alliance!
Keep in mind that although alliance event milestone and rank rewards can often be claimed by anyone in the alliance regardless of participation, some alliance events require that you participate in order to unlock these rewards and will display the following warning:
If you are a current member of the alliance when a milestone reward is achieved, all you have to do is participate in the event and you will be able to claim those rewards, even if you did not participate earlier. However, if you join the alliance after the milestone rewards have been achieved, then you will not be able to claim them.