Use the Forgot Password? link in the LOGIN OPTIONS menu in the in-game Settings to reset your password. You should receive an email to complete the process.
If you cannot find the email, check your spam folder.
If you cannot access this option in the game, you can also reset your password on the Kabam Account Management page.
If you need help, contact Kabam Support using your Kabam ID email address. If you no longer have access to that email, you may need to verify account ownership.
Verifying Account Ownership
To help us verify account ownership, please provide the fullowing information when you submit your support ticket:
- What was the original player name of your account? Write this name exactly as it appeared in the game.
- What are your first two real-money purchases? Include the dates (yyyy-mm-dd) and the amounts of real money that you spent on iTunes or Google.
- Did you ever attach a Kabam ID to your account, and what was the original email address that was linked to your account? Write the exact email address you attached to your account as a Kabam ID.
- What country, province, state, or city were you in when you created your account?
- What is the creation date of your account? Estimate the date (yyyy-mm-dd) of when you created your account in the game.