Most users receive their in-game purchase immediately after the transaction is processed. However, in some rare cases, the delivery of an in-game currency can be delayed due to the security settings of our payment partners (App Store, Google Play, Xsolla, etc.) or a large number of transactions causing processing delays.
Refer to our Missing a Purchase Using an In-Game Currency article if you are missing an item that had been purchased with in-game currency.
What to Do
If you cannot find the missing purchase, please restart the game and check if the purchase has appeared. Reloading the game can resolve temporary display issues.
If you still need help finding the missing purchase, reinstalling the app can also help resolve issues. Follow each of these steps in order:
- Uninstall the game.
- Turn off your device.
- Wait 10 seconds, then turn on your device.
- Reinstall the game.
You may also find it helpful to read the article on our support site that covers basic iOS Troubleshooting or Android Troubleshooting to see more detailed reinstallation instructions.
If the payment went through successfully and you are experiencing a further delay in receiving your purchase, please contact Kabam Support from the email that is associated with your account as the Kabam ID, and provide the following information:
- A screenshot of your proof of purchase (if iOS), your Transaction ID (if Google), or your Transaction number (if Xsolla).
- Which payment service you used
- The date and time of the purchase
- If your purchase was made via Google Play, please provide us with your Google Play email address