If you receive a refund for a purchase directly through your payment method or platform store support instead of through Kabam Support, your account will show a negative balance of Contest Credits.
To resolve your Contest Credit balance:
- Click the Contest Credits icon in the upper-right corner.
- Purchase Contest Credit bundles equivalent to the negative balance.
Contest Credits are a debt that appears as a red negative number. It is not a balance of Units.
Contest Credits represent the real money value of the refunded purchase. Each Contest Credit is equivalent to $0.01 USD of the original purchase price. While regional prices may vary, the debt should generally reflect the amount you originally paid.
While your Contest Credit balance is negative, you will be unable to make purchases with real money or Units. Real-money offers in the Unit Store will appear locked, and progression-based offers on the Summoner’s Market will be hidden. Your previous Unit balance is still there, and you will continue to earn Units as you play the game. Once the negative balance has been repaid in full and your Contest Credit balance reaches zero, you will regain access to your resources and purchasing abilities.
Requesting a refund through your payment processor instead of Kabam Support is a violation of our Terms of Service. To avoid generating a negative balance, always contact Kabam Support first if you have any issues with a purchase.