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Important Update: Sign-In Required to Submit Support Tickets

  • Updated

To ensure your support requests are handled efficiently and linked to your account, we are implementing a change to our Help Center.

We use a platform called Zendesk to handle players' support accounts, and you may see it mentioned periodically whenever you log in to or register your support account. Going forward, you will need to sign in to an existing Zendesk account or create a new one and verify your email address before you can submit a support ticket. This will allow us to better track your requests and provide you with the assistance you need.

We understand that some players may have encountered issues in the past due to incorrect or inaccessible email addresses, preventing them from receiving support. This update is designed to streamline the process and ensure everyone can successfully get help.

 

Please find the instructions below based on your situation:

 

If You Have Contacted Us Before and Have an Existing Zendesk Account:

  1. Navigate to the top right of the screen and click the Sign in button. 

  1. Enter your Zendesk account credentials (the email address and password you used previously). If you do not remember your password, click the Forgot password? button, enter your email address, and follow the instructions in the email you receive to reset it. 

  1. Once signed in, click the Submit a request button to fill out a support ticket and submit it. 

 

If You Do Not Remember Your Zendesk Login Credentials or Have Lost Access to the Email Associated With Your Account:

You will need to create a new account using a different email address that you can currently access. Please follow the instructions in the "If You Need to Create a New Account" section below.

Note: After creating your new account, we can assist you with updating the email address associated with your original Zendesk account.

 

 

If You Need to Create a New Account:

Here's what you need to do:

  • Use an Accessible Email: It's crucial to use an email address that you can currently access. You will need to verify this email to activate your account and receive support. If you cannot access the email, you will not be able to receive help.
  • Kabam ID Advantage: For the best experience, we highly recommend using the email address linked to your game account (your Kabam ID). This will help us connect your support requests with your game information more effectively.

Creating Your Account and Verifying Your Email:

  1. When you click on the Sign in or Submit a request button, you will be prompted to log in or create an account.
  2. Click the Sign up button to create your new account.
  3. You will be asked to enter your name and email address. Please double-check that you enter your email address correctly! 

  1. After submitting your information, you will receive an email from Zendesk with the subject “Create a password for Kabam-MCOC.”

  1. Important: Open this email and click the Create a password button to verify your email address and activate your account. Your account will not be created until you complete this step.
  2. Once your email is verified and you are signed in, you can click the Submit a request button to fill out your support ticket and submit it.

Thank you for your cooperation as we implement these improvements to our support process.

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