To better track support requests, you must sign in to a support account before submitting a ticket. We use a platform called Zendesk to handle players' support accounts, and you may see it mentioned periodically whenever you log in to or register for your support account.
Follow the steps below to sign in to or create a new Zendesk support account. We outlined a few scenarios below; find the one that best fits your situation.
Existing Users
If you have contacted Kabam Support before on another game (like Marvel Contest of Champions), you most likely already have a support account set up.
- Click Sign in at the top right.
- Enter your support account credentials. Use the Forgot password? link if needed. Then you can click the Submit a request button to create a ticket.
New Users (or if you lost access to your old email)
If you are a new user or have lost access to the email address associated with your support account, you need to create a new support account.
- Click Sign in, then Sign Up.
2. Enter your name and an email address you have access to. We highly recommend using the email tied to your Kabam ID.
3. Check your email inbox for the verification email and click Create a password to activate your account. You cannot submit a ticket until you complete this step.
4. Sign in and click Submit a request.