Here are common reasons you might not earn Twitch Drops:
- You did not earn the rewards. You need to watch the stream for a set amount of time to earn the rewards.
- You did not claim the rewards. After you earn the rewards, you have to claim them from your Twitch Drops Inventory.
- You did not link your Kabam and Twitch accounts. Log in to Kabam Account Management to link your Twitch account.
If you are watching a livestream with drops enabled, and you are not seeing progress toward earning the rewards, first make sure you are logged in to Twitch and that you have linked your Kabam Account. Contact Twitch Support for assistance with this issue. Kabam Support cannot make any changes or correct any issues on the Twitch system.
Once you earn a Drop reward, you will get a notification on Twitch. You then have up to 7 days to claim the reward. If you do not claim the reward, it will not be sent to your Kabam Account.
If you link the same Twitch account to multiple Kabam Accounts, you will only receive the Twitch Drop rewards on one of them. If you wish to change the Kabam Account that receives Twitch Drop rewards, make sure you log in to Kabam Account Management with the old account and unlink your Twitch account, then log in again with the new account and link your Twitch account.
If you have followed all of the above steps and still have not received the Twitch Drop rewards from a drop-enabled livestream, contact Kabam Support within 7 days of the livestream. Please log in or create a support account on this site with the same email address linked to your Kabam account. You should attach a screenshot of your Twitch Drops Inventory showing that the rewards have been claimed, and a screenshot of Kabam Account Management showing your attached Twitch account.