Kabam Support has received reports from players concerned that their points in the Milestone Track from the Sizzling Summer Sale on the Summoner’s Market reset after reaching a new in-game Story Progression Level. We have reviewed the event thoroughly with the game team and can confirm that this was expected behavior. The event was designed to allow players who have reached a higher level in the game to benefit from more valuable rewards available on the higher-tiered Track.
We appreciate that you were unaware that this would happen. We do apologize that this behavior was not made clear. The tracks were labeled by their top-tier progression levels, and this same behavior occurred in previous sales.
After consideration of the full scope of the event, the game team has confirmed that no additional rewards beyond those earned through the Tracks as presented will be made available to players. This is to ensure fairness for players who continued forward with their progression changes without incident. We apologize if we have not met your expectations with this event and hope to meet them again in the future. Your feedback is valuable, and the game team is aware of the friction that this concern has created for players.
As Kabam Support is unable to provide any further resolution for you on this matter, tickets received relating to this issue will be sent this same message and marked as Solved. We appreciate your understanding in this matter.