Policy Update for Refunds
In accordance with the Terms of Service, any in-app purchases made are non-refundable, and any exceptions made are subject to certain conditions.
Those conditions can include issues with an in-app purchase or returns for unused items or unopened crystals.
When you make a purchase in the game, those items and resources are yours to use. However, when payment for those items is canceled or refunded, your account now has items that you haven't paid for.
One of our biggest missions is to keep the game a fair place for our players. When an in-app purchase using real-world currency is made and then refunded, it creates an imbalance and unfair advantage.
Effective immediately, when an ineligible refund is processed by the platform holders or financial institution for any in-app purchase, the account that the refund is credited to will acquire a negative balance of Debt Tokens. While your Debt Token balance is negative, you will be restricted from making purchases with real money or Orbs until your Debt Token balance is returned to zero. This can be accomplished by purchasing Debt Token offers that will appear in the Store when you have a negative balance.
Any excess Debt Tokens purchased will be automatically converted to Orbs.
In some egregious cases of abuse of refunds, an account may be temporarily suspended or permanently closed. For example, if a player makes purchases through a third-party seller and that third party refunds the purchase of those Orbs from the player’s account, that account may be suspended. Purchasing Orbs through a third-party seller is a breach of Kabam’s Terms of Service.
No player wants to end up in a position where they are unable to make any purchases in the game, but only by applying a Debt Token balance equal to the refunded amount are we able to fairly reconcile the gap between a player’s payments and their in-game resources.
Disney Mirrorverse is home to many players across the globe. As an online game, our economy and mechanics are kept the same for every one of our players.
If you ever encounter an issue with an in-app purchase or need to return any unused items from an accidental purchase, contact our Kabam Support Team using this link or the link in the in-game settings menu. They are here to help you. Eligible refunds processed by Kabam Support will not result in Debt Tokens.