Account Issues
- Can I Earn Alliance Rewards When My Account is Suspended?
- Appealing a Suspension or Account Closure
- Changing Your Email Address
- How Do I Register My Account?
- The Game Keeps Logging Me Into the Wrong Account
- Need Help Recovering My Game Account
Payment Issues
- My Purchase is Missing
- Missing or Delayed Real-Money Purchase
- Missing a Purchase Using an In-Game Currency
- iTunes Incorrect Charges
- Negative Red Units
- Real-Money Purchase Issues
Technical Issues
- Report a Bug
- My Characters Are Stuck
- Accidentally Quit My Quest
- Issues Updating the Game
- Crashing and Lagging Issues
- Scheduled Maintenance
Gameplay Issues
- I Missed a Day of My Login Calendar
- I Do Not See A Login Calendar
- I Reached the Next Progession Level But My Calendar Did Not Update
- I Accidentally Sold or Used an In-Game Item or Resource
- I Have an Issue with an Arena Payout
- Alliance Leadership Change Requests